Managed Document Review


Inspired Review offers some of the most flexible approaches to Managed Review pricing in the industry. As a leading Managed Review provider, we are experts at delivering efficiency and value to the client. We tailor the review and pricing structure to suit the needs of each client. By using standardized and highly developed quality control (QC) process template on each review, we are able to build a repeatable, defensible, and customized product and process. While the industry has continued on its “race to the bottom,” we differentiate ourselves in the approach we take in compensating our reviewers. We get the top performers interested in working in our model through revenue sharing where their average hourly rate depends upon their ability to review documents efficiently and accurately. By doing so, we allow the reviewer to share in the reward of performing efficiently on a fixed price review.

The current practice for the document review/staffing industry is to lower bill rates to clients by lowering the pay rates of the document reviewers. We have found other ways to lower costs by increasing productivity and efficiency. At Inspired Review, the fixed price model allows us to drive cost savings to the client by using the most efficient and productive reviewers while paying them at above market rates and retaining happy and motivated employees. In the current marketplace, we are seeing that clients are spending between $1.00 and $1.45 per document on document reviews when they are billed on an hourly basis (taking into account for second level review, QC, and review management). To determine how much your reviews have cost you in the past, take the total spend on a document review and divide it by the total number of docs that were reviewed. This will give you the price per doc that you spent using the hourly model. We have a number of different options on the menu that drive costs to our client below the competition.

For clients that already have a strong second level/QC process in place and do not need our Review Management, we offer the First Pass Review (FPR) offering. This is equivalent or better than what the industry calls “Managed Review,” however we offer it on a fixed price per document basis. The amount of included QC we perform with this offering is typically still more than most hourly shops (10-20%). We perform less QC than our full Managed Review offering and pass the savings onto the client. For clients that want or require us to provide a production ready product, we have our full Managed Review offering. Included in this service are QC, Review Management, and use of our facilities (including reviewer amenities and workstations). Our statistically validated QC process is designed to not only find and fix errors in the review, but to give you the peace of mind that what we deliver to you is truly a production ready product. We perform more QC (between 30%-40% total QC) and more types of QC (batch QC, search based QC, and statistical QC) than any other managed review company.